Join9 Privacy Policy

1Introduction

Join9 (https://join9.click) is an online Sports Betting and gaming platform built for people in Bangladesh. We understand how much your personal information matters to you — that's why join9 is committed to treating your privacy with the utmost respect and protection.

In this Privacy Policy, we explain in detail what types of information join9 collects, how that information is used, who it may be shared with, and how you can maintain control over your own data.

By registering with or using join9, you consent to this Privacy Policy. We encourage you to read it carefully before using the platform.

2What Information We Collect

Join9 collects various types of information in order to provide its services. This information comes from two main sources: what you provide directly, and what is collected automatically while you use join9.

Join9 collects only the information necessary to provide its services. Collecting excessive or unnecessary data goes against our policy.

3How Your Information Is Used

Join9 uses your information only for specific, legitimate, and transparent purposes. Your data will never be used for any other purpose without your consent.

• To create, manage, and verify your join9 account.
• To complete betting services, payment processing, and transactions.
• To ensure account security and to detect and prevent fraud.
• To meet legal and regulatory requirements, such as anti-money laundering verification.
• To provide customer support and resolve your concerns.
• To send you personalised offers and promotions based on your preferences (where you have given consent).
• To enhance join9's services and overall user experience.
• To promote responsible gaming and identify harmful behavioral patterns.

4Who Your Information Is Shared With

Join9 never sells your personal data. However, in certain circumstances, information may be shared with specific parties — and in every such case, the utmost care is taken.

• Payment Service Providers: Necessary information is shared to process transactions via bKash and Nagad.
• Identity Verification Provider: Information may be shared with licensed third parties for KYC verification.
• Legal Authority: join9 is required to provide information under court orders or government directives.
• Gaming Regulatory Authority: Certain information may be required to be disclosed to regulatory authorities in order to maintain our license.
• Technology Partners: Selected technology partners involved in platform operations may have limited access to data, but are required to comply with join9's privacy standards.

5Data Protection Measures

Join9 uses industry-leading security measures to keep your data safe. Our security team monitors servers and databases around the clock to detect any unusual activity.

• 256-bit SSL/TLS encryption — applied to all data transfers.
• AES-256 encryption — used for sensitive data stored in the database.
• Multi-Factor Authentication (MFA) — an extra layer of protection for account logins.
• Regular third-party security audits and penetration testing.
• Physical security and access controls at our data centres.
• Strict data access policies for staff — access granted on a need-to-know basis only.

Please note, however, that no transmission over the internet can be guaranteed as completely secure. We encourage you to do your part — use a strong password and never share it with anyone.

6Cookies Policy

The join9 platform uses cookies and similar tracking technologies on your browser. Cookies are small text files stored on your device that help improve join9's performance.

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your language preferences and settings.
• Analytics Cookies: To understand how join9 is being used — fully anonymised.
• Performance Cookies: To improve page loading speed and overall platform performance.

You may disable non-essential cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain join9 features.

7Data Retention Period

Join9 does not retain your data indefinitely. Specific retention periods are set for each type of information, based on legal requirements and business needs.

• Even after an account is closed, data may be retained for up to 5 years where required by law.
• Transaction data is retained for the period required under financial regulations.
• Marketing preference data is deleted immediately upon your opt-out.
• Technical logs (such as IP logs) are typically deleted within 90 days.

8Your Privacy Rights

Join9 believes every user has the full right to control their own data. We respect these rights and are committed to helping you exercise them.

9Children's Privacy

Join9 is intended for users aged 18 and above only. We do not knowingly collect information from minors. Should we become aware that we hold data belonging to a minor, that information will be deleted and the account closed immediately.

If you believe your child has created an account on join9, please contact us immediately at support@join9.click. We will take swift action.

10Privacy Policy Updates

Join9 may update this Privacy Policy from time to time, as required by changes in law, new technologies, or updates to our services. For any significant changes, we will notify you via email or a notification on the platform.

Continued use of join9 after any changes have been made will be taken as your acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, don't hesitate to reach out to join9. Our privacy team is always ready to assist you.

• Email: support@join9.click
• Live Chat: Directly on the join9 platform, 24/7 in Bangla
• Response Time: Typically responded to within 24–48 hours